Vetventures Reply Desk
Every review answered. Every client message replied to. Your front desk never touches it.
Built by Vetventures for clinics, groomers, boarding and daycare, pet shops, restaurants and local shops: a reply assistant that answers your emails, Google reviews, social media messages and comments in your business's voice, and sends anything sensitive straight to you.
Card required, cancel any time before day 7 and you won't be charged.
What it does
- Replies to your emails, Google reviews, social media messages and comments, in your business's voice
- Never gives medical advice and never confirms who is a client
- A complaint, an injury, or anything sensitive? You get an alert, not an auto-reply
- Answers the routine questions: hours, prices, policies, new-client forms, booking links
- Weekly report: replies sent, rating trend, and what clients keep asking
How it works
- Connect in 5 minutes. Add us as a manager on your Google Business Profile, forward your inbox, and connect your Instagram and Facebook accounts. No passwords shared.
- Tell us your voice. A 10-minute form: hours, policies, what your team may share, and who gets alerts.
- Approve for the first 7 days, then relax. Every reply waits for your OK for the first 7 days. After that, routine replies to reviews, emails, messages and comments go out automatically, and anything sensitive still comes to you first.
Pricing
Starter — $19.99/month
Replies to your Google reviews.
Growth — $49.99/month
Everything in Starter, plus email and website messages.
Full — $79.99/month (Most popular)
Everything in Growth, plus Instagram, and Facebook DMs and sending review requests to recent clients.
7-day free trial. No contract. Secure checkout and billing through Stripe. Card required, cancel any time before day 7 and you won't be charged.
Common questions
Will it ever give medical advice? No. Any health question gets a fixed message: call the business now, or the emergency contact you name if you're closed. Then your team is alerted.
What about client confidentiality? Replies never confirm someone is a client or mention anything about a pet, visit or bill that the person didn't write themselves.
What happens with a bad review about something serious? Nothing is posted. You get the review, a two-line summary, and a suggested holding reply you can edit or ignore.
Can I approve replies first? Yes. The first 7 days are approve-everything, and you can keep any channel or star level on approval forever.
Do you ask clients for reviews? On the Full plan we can send review requests to recent clients. We never offer incentives or filter out unhappy clients, per Google's rules.
Contracts? None. Monthly billing through Stripe, cancel any time.
For groomers, boarding, daycare and pet shops
Keep your hands on the dogs, not your phone. Reply Desk answers your emails, Google reviews, social media messages and comments in your voice, and flags any pet-safety issue to you first.
- Every review and comment answered, with pets' names and your team's shout-outs
- Instant replies to "Do you have openings Saturday?" with your booking link, by email, DM or comment
- Nicks, injuries, escapes or illness after a stay go to you, never auto-answered
- Vaccine and policy questions answered from your rules, word for word
For restaurants and local shops
Answer every review and every "are you open?" message, even on a Saturday night. Emails, Google reviews, social media messages and comments, answered in your voice while you're running the floor.
- Every review and comment replied to, naming the dish or product they loved
- Questions about hours, menu, parking and booking answered in minutes, by email, DM or comment
- Food-safety or allergy complaints are flagged to you, never auto-answered
- No admissions, no free-meal promises: you stay in control of anything sensitive
Card required, cancel any time before day 7 and you won't be charged.