Vetventures Reply Desk
Every review, email and message answered in your voice. Your front desk never touches it.
Built by Vetventures for clinics, groomers, boarding and daycare, pet shops, restaurants and local shops: a reply assistant that answers your emails, Google reviews, social media messages and comments, and sends anything sensitive straight to you first.
7 days free · Cancel any time · No contract. Card required, cancel before day 7 and you won't be charged.
See it in action
Example replies, written to show how Reply Desk sounds. These are not real customer reviews.
★★★★★ review: "Dr. Lee and the team were so kind with our nervous rescue dog. Booking was easy too!"
Reply: "Thank you so much! We're so glad your pup felt at ease, and we'll pass your kind words on to Dr. Lee and the team. See you both at the next visit!"
★★ review: "Waited 40 minutes past our appointment time and nobody told us why."
Reply: "We're sorry about the long wait, and that no one kept you updated. That's not the experience we want for anyone. Please call us so our manager can hear more and make it right."
Anything about a pet's health, an injury or a serious complaint is never answered automatically. It comes to you first.
What it does
- Replies to your emails, Google reviews, social media messages and comments, in your business's voice
- Never gives medical advice and never confirms who is a client
- A complaint, an injury, or anything sensitive? You get an alert, not an auto-reply
- Answers the routine questions: hours, prices, policies, new-client forms, booking links
- Weekly report: replies sent, rating trend, and what clients keep asking
How it works
- Connect in 5 minutes. Add us as a manager on your Google Business Profile, forward your inbox, and connect your Instagram and Facebook accounts. No passwords shared.
- Tell us your voice. A 10-minute form: hours, policies, what your team may share, and who gets alerts.
- Approve for the first 7 days, then relax. Every reply waits for your OK for the first 7 days. After that, routine replies to reviews, emails, messages and comments go out automatically, and anything sensitive still comes to you first.
Pricing
Starter — $19.99/month
Best for: a single location that mainly wants its Google reviews answered.
Replies to your Google reviews.
Growth — $49.99/month
Best for: busy businesses that also get lots of emails and website messages.
Everything in Starter, plus email and website messages.
★ Full — $79.99/month (Most popular)
Best for: businesses active on social media who want every channel covered.
Everything in Growth, plus Instagram, and Facebook DMs and sending review requests to recent clients.
7-day free trial on every plan. No contract. Secure checkout and billing through Stripe. Card required, cancel any time before day 7 and you won't be charged.
Common questions
What happens after the 7 days?
If you don't cancel, your plan starts at its monthly price. Cancel any time before day 7 and you won't be charged.
Can I cancel later?
Yes. There's no contract. Monthly billing through Stripe, cancel any time.
Do you need my passwords?
No. You add us as a manager on Google and connect your accounts, so no passwords are shared.
Can I approve replies first?
Yes. The first 7 days are approve-everything, and you can keep any channel or star level on approval forever.
Will it ever give medical advice?
No. Any health question gets a fixed message: call the business now, or the emergency contact you name if you're closed. Then your team is alerted.
What about client confidentiality?
Replies never confirm someone is a client or mention anything about a pet, visit or bill that the person didn't write themselves.
What happens with a bad review about something serious?
Nothing is posted. You get the review, a two-line summary, and a suggested holding reply you can edit or ignore.
Do you ask clients for reviews?
On the Full plan we can send review requests to recent clients. We never offer incentives or filter out unhappy clients, per Google's rules.
For groomers, boarding, daycare and pet shops
Keep your hands on the dogs, not your phone. Reply Desk answers your emails, Google reviews, social media messages and comments in your voice, and flags any pet-safety issue to you first.
- Every review and comment answered, with pets' names and your team's shout-outs
- Instant replies to "Do you have openings Saturday?" with your booking link, by email, DM or comment
- Nicks, injuries, escapes or illness after a stay go to you, never auto-answered
- Vaccine and policy questions answered from your rules, word for word
For restaurants and local shops
Answer every review and every "are you open?" message, even on a Saturday night. Emails, Google reviews, social media messages and comments, answered in your voice while you're running the floor.
- Every review and comment replied to, naming the dish or product they loved
- Questions about hours, menu, parking and booking answered in minutes, by email, DM or comment
- Food-safety or allergy complaints are flagged to you, never auto-answered
- No admissions, no free-meal promises: you stay in control of anything sensitive
Ready to stop answering reviews at 11pm?
Try Reply Desk free for 7 days. Approve every reply in the first week, and cancel any time before day 7 if it's not for you.